Terms and Conditions

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Kindly read through the following prior to making a purchase. Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

 

PAYMENTS

Please complete payment immediately from the time your order was placed. All unpaid orders after this payment frame will be cancelled automatically. We accept all major credit cards and PayPal. 

 

DELIVERY

Paid orders are processed and dispatched from our warehouse to our local delivery partner once payment is successful. An email with a tracking no. will be sent to you thereafter.

 

GIFT CARDS

Gift Cards are valid for a year, and are strictly non-refundable and non-extensible. Gift Cards are to be redeemed in a single transaction.

 

BOUNCED PARCELS

We'll be in touch via email in the event of a bounced parcel.

 

DEFECTS

Please email us at enquiry@onechicstore.com with your order number, and a photograph of the defect.

Postage will be reimbursed for all items deemed defective. All items mailed back must be unworn, unwashed, unaltered, and with its brand-tags intact. If the replacement piece is no longer in-stock, store credit or refund will be issued.

*Minor variations in measurement (within 5cm) is not considered a defect. Colours /texture may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that product  are true to life, as much as possible.

Do note that exchanges ( Exchanges can only be done for the same item ) /refunds ( Out of stocks goods are eligible for a refund only ) are allowed for item received not more than 5 days.

Exchanges/refunds are not allowed for discounted/sale items.

Should customer accepts the defected piece, OCS will issue a refund of 20% off the purchasing price.

 

EXCHANGES

Exchanges can only be done once for the same item. You may only exchange for another Color and Size.

There will be an exchange fee of $12 per piece.

-Customer shipping within Singapore would need to pay $12 exchange fee for each item to be exchanged. 

-Customer shipping outside of Singapore will have to top up for international shipping fee  ( will be calculated depending on the number of pieces and mailing address ) + $12 exchange fee of each item to be exchanged.

All items mailed back must be unworn, unwashed, unaltered, and with its tags intact. 

Do note that exchanges are allowed for item received not more than 5 days. Refunds are strictly not allowed for wrong order of size/color.

Exchanges/refunds are not allowed for discounted/sale items.

 

INCORRECT ITEMS

We're sorry for sending you the wrong item! Please email us at enquiry@onechicstore.com with your order number, and a photograph of the item. Proceed to send your item back to us, your postage will be reimbursed. Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.

 

REFUNDS AND CREDIT STORAGE ARE NOT ALLOWED FOR CONFIRMED ORDERS OR DELIVERED GOODS. 

All paid orders will be processed immediately. Cancellation of orders are strictly not allowed after approval of payment.

Please do not mail items back without a return code as we cannot proceed for an exchange or refund without assigning a return code. 

 For  further enquires  , kindly email us at enquiry@onechicstore.com

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